FREQUENTLY ASKED QUESTIONS

Brand & Company Information

Q: What is MERCORP?
A: MERCORP is a product-focused B2B brand from Thailand, specializing in rice-based organic and clean-label snack solutions for private-label and export markets.

Q: Is MERCORP a company or a brand?
A: MERCORP is a brand under Mercurius Corporation, serving as a dedicated platform for snack development, sourcing, and international distribution.

Q: Where is MERCORP based?
A: MERCORP operates from Thailand and collaborates with certified production partners to serve international B2B customers.

Product Scope & Categories

Q: What types of products does MERCORP offer?
A: We offer a range of rice-based snack products, including rice puffs, stick puffs, star puffs, rice crackers, and related clean-label formats for OEM and private-label applications.

Q: Are MERCORP products designed only for children?
A: No. Our products can be developed for multiple consumer segments, including children, families, and general snack consumers, depending on formulation and flavor profiles.

Q: Can MERCORP customize product shapes and flavors?
A: Yes. We support customization of shape, texture, flavor, and formulation to match your brand concept and target market.

Organic & Clean-Label Standards

Q: Are MERCORP products organic?
A: Products can be developed using organic ingredients and aligned with clean-label standards, depending on certification scope and project requirements.

Q: Do MERCORP products contain artificial additives?
A: No. Our products are formulated without artificial colors, artificial flavors, MSG, or unnecessary preservatives.

Q: Are MERCORP products non-GMO and gluten-free?
A: Yes. Rice-based products are naturally gluten-free and made using non-GMO raw materials.

OEM & Private Label Development

Q: Does MERCORP provide OEM or private-label services?
A: Yes. We offer end-to-end OEM and private-label services, covering product development, customization, and export readiness.

Q: Can MERCORP support new brand launches?
A: Yes. We support distributors and brand owners with scalable, market-ready snack solutions for new launches and portfolio expansion.

Q: Is there a minimum order quantity for OEM projects?
A: MOQ varies depending on product type, formulation, and packaging, and is confirmed during project discussion.

Q: What is the typical production lead time?
A: Lead time depends on product type, customization level, and order volume. Timelines are confirmed during project planning.

Q: What packaging formats are available?
A: We offer flexible packaging options, including film packaging and duplex box formats, depending on product and market requirements.

Export & International Markets

Q: Are MERCORP products suitable for export markets?
A: Yes. Products are developed to meet international food safety standards and are ready for export across global markets.

Q: What export documentation can MERCORP provide?
A: We support documentation such as product specifications, ingredient lists, certificates of analysis, and other compliance documents upon request.

Q: Which markets does MERCORP serve?
A: We work with partners across multiple regions, supporting global distribution and private-label projects.

Quality, Safety & Compliance

Q: How does MERCORP ensure product quality?
A: We work with experienced manufacturing partners and apply strict quality control and traceability processes across all products.

Q: Are MERCORP products certified?
A: Products are manufactured in facilities that comply with recognized food safety standards, with certification depending on product and target market.

Business Collaboration

Q: Who typically works with MERCORP?
A: We work with distributors, importers, retailers, and brand owners seeking clean-label and rice-based snack solutions for B2B markets.

Q: How can I start working with MERCORP?
A: You can contact us via the website to share your product requirements, target market, and project scope, and our team will guide you through the next steps.